If you need your item rapidly, we additionally offer a next day supply service for £6. This is guaranteed for the next working day offering the order is placed before 12 midday.
We will not accept goods which have been used or opened. If you haven’t obtained a refund but, first examine your bank account again.
Stock gadgets may be returned without restock cost for full refund or store credit score, as desired. Special Order items can be returned for a hundred% retailer credit, good for any future purchases. If retailer credit score isn’t desired for Special Order objects, a 15% restock/freight charge is utilized against the refunded quantity. If the item was marked as a present when bought and shipped on to you, you’ll obtain a gift credit for the worth of your return. Once the returned merchandise is acquired, a present certificates will be mailed to you.
Refunds will be issued using the same technique of cost as the original buy. We don’t issue refunds for trial sizes or gift cards. All notices you ship us should be sent to the contact details on this web site (hyperlink). We might give notice to you at both the email or postal handle you provide to us when making a purchase. Returns of purchases made from the Passion Lighting website online should be approved and have a Returned Goods Authorization (RGA) prior to being shipped again to Passion Lighting.
You have a period of 14 days from the supply to return any material and procure a refund of the fabric (excluding postage). Your merchandise must be unused and within the similar scenario that you simply received it.
Please ensure that the postal service you use covers the worth of your Unlimited Passion order. Return delivery prices are non-refundable unless we state otherwise previous to return. PLEASE bear in www.passion.com mind to incorporate your bill with the item(s) you’re returning. Once your return is received and inspected, you will be notified that we have acquired your returned merchandise.
If the merchandise wasn’t marked as a gift when purchased, or the reward giver had the order shipped to themselves to offer to you later, we’ll send a refund to the present giver and he’ll find out about your return. If you’ve carried out all of this and you still haven’t received your refund yet, please contact us at If 30 days have passed by since your buy, unfortunately we can’t give you a refund or exchange.
Step four: Shipping
Should you wait longer on a weekend, maintain tight, as we believe in a great work-life balance for our staff. Therefore, queries over the weekend take an extended time to get a response! We are here for you, and will do our absolute best to ensure customer happiness.
If you’re permitted, then your refund may be processed, and a credit score will routinely be applied to your financial institution card or unique technique of price, inside a certain amount of days. It can take a variety of working days in your parcel to succeed in us relying on the courier’s service that’s used. Once we obtain your parcel we will look at and course of your return as quickly as humanly potential or in any case inside 3 working days. If 10 days have passed by since you acquired your order, unfortunately we can’t offer you a refund or exchange.
If you’re permitted, then your refund could be processed, and a credit will mechanically be utilized to your bank card or distinctive methodology of payment, inside a certain amount of days. This provide does not embody customized items or any particular orders and does not affect your statutory rights. Please name or come by Passion Lighting if you should return an in-store buy. Please observe that sale, discounted and close-out items can’t be returned except particular approval is obtained.